Here at Soundwavez, We understand that on some very rare occassions transactions may fail due to technical issues or unforeseen circumstances. In such cases, we strive to ensure a seamless resolution for our customers. Please review our refund policy for failed transactions below:
1. Automatic Refunds: If a transaction fails and payment has been deducted from your account, our system automatically initiates a refund within 2 business days.
2. Notification: You will receive an automated notification via email or SMS confirming the failed transaction and the initiation of the refund process.
3. Refund Processing Time: Refunds are typically processed within 2 business days. However, depending on your financial institution, it may take additional time for the amount to reflect in your account.
4. Contact Information: Should you encounter any issues or if the refund does not reflect within the stipulated time, please reach out to our customer support team using one of our Communication Channels. Our dedicated team will assist you in resolving the matter promptly.
5. PrivacyNon-Refundable Scenarios: Certain transactions may not be eligible for refunds due to specific terms and conditions. These scenarios will be clearly communicated at the time of the transaction.
Please note that this refund policy is applicable only to failed transactions and does not cover cases where services or products have been successfully delivered.
We appreciate your understanding and cooperation. If you have any further questions or require assistance, do not hesitate to contact us.